SINCE THE 1800s.


Privacy Policy

We respect and are committed to protecting your privacy. We will not sell your personally identifiable information to anyone.


With regard to your in-salon services, we retain your personal information in a passworded platform and limit it to our employees, who need this information for scheduling your appointments and providing your services.



Security Policy

Your payment and personal information is safe with Zona. Our Secure Sockets Layer (SSL) software is the industry standard, and is among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.



Return Policy

We allow returns of any Aveda products purchased at any of our three Zona salons under the Zona name.



Shipping / Delivery Policy

As a small collection of family-owned salons, our shipping and delivery capabilities are limited, but here's how we help:


Gift Certificates / Gift Cards:

  • You can purchase and download an online gift certificate from
  • You can purchase a gift card by phone at any of our locations.  Our service team is happy to look up a service history and to help you choose the right amount.  We'll hold it for pick up, mail it to you, or hold it as a surprise at the desk for your unexpecting recipient.  Call us, we're happy to help!
  • You can stop in any of our stores and we'll get it done right on the spot!



  • We don't sell Aveda products online ourselves, but we provide a link to the site.  If you want to buy from Aveda directly, they'll ship it to you. If you go that route, please let them know we referred you so that we get appropriate credit.  Of course, our preference is that you'll stop in one of our stores and allow us to give you personalized guidance.



Service Cancellation Policy

We consider our clients among our most important relationships and do our best to be respectful of your time. We also try to be understanding and accommodating when events interfere with scheduled appointments. However, we do reserve the right to require pre-payment in cases of excessive last-minute cancellations and no-shows. In some cases, promotional values will be forfeited in the event of a last minute cancellation or no-show. We reserve the right to use our best judgement in those cases. In the end, we want to do what’s fair for both sides of the relationship.


Thank you.

Copyright © 2017 Zona Professional